# Customer experience: what operators said this week

How companies are keeping customers, from the people running it.

Updated 2026-10-29. Source: https://verbatim.theartofservice.com/topics/customer-experience

> "These are VAs you can plug in from day one to handle customer service, lead follow-up, scheduling support, and a ton more."
- Brian Burton on Owned and Operated, 2026-10-22, at 43:09. Listen: https://verbatim.theartofservice.com/listen/58ff1a20398d72dd

> "I listen on a wide variety of subjects, not just business, not just customer service. And it has increased my breadth of knowledge."
- Rich Ashton on Your Business Growth Podcast, 2026-10-27, at 41:31. Listen: https://verbatim.theartofservice.com/listen/7a85ade3ebbd36ea

> "we just didn't spend time raising money. We just went in, find a few customers, three customers in the first month, right?"
- Leonard Liu on TFC Business Show, 2026-10-21, at 10:55. Listen: https://verbatim.theartofservice.com/listen/9a2b4f75ea00c5a0

> "The physical store is there to have customers come in, see the products in person, feel it, hold it in your hand, feel the real value"
- The Good Liver on Shopify Masters, 2026-10-27, at 11:57. Listen: https://verbatim.theartofservice.com/listen/1f3644a9b491be5a

> "we organized the inventory, sold it to our employees, sold it to our customers at a discount. We raised quite a bit of cash that way"
- Rich Ashton on Your Business Growth Podcast, 2026-10-27, at 5:09. Listen: https://verbatim.theartofservice.com/listen/9ff337abf85ddcce

> "I’m a big believer in kind of the lean manufacturing mentality where we want our suppliers close to where our manufacturing is, close to where our customers are."
- Steven Voss (Lindsay Corporation) on The Chain Podcast, 2026-10-22, at 15:42. Listen: https://verbatim.theartofservice.com/listen/a4ad01533728d337

> "We did a survey among 400 businesses. And only six out of 10 businesses were able to say that they can connect customer and products in a reliable way."
- Neda Nia on The CPG Guys, 2026-10-24, at 8:37. Listen: https://verbatim.theartofservice.com/listen/70b90322324939c3

> "we spend most of our time and money on the front end, trying to understand the problem that the client customer is trying to solve"
- Jim Cobb on Entrepreneurs on Fire, 2026-10-21, at 3:47. Listen: https://verbatim.theartofservice.com/listen/92826e4fa996059a

> "We have invested more than $100 million in our aerial firefighting fleet to support states and territories, and they are now pre-positioned across the country to provide support this summer."
- Australian Government on Australian Parliament: House of Representatives, 2026-10-27, at 48:29. Listen: https://verbatim.theartofservice.com/listen/606963c9d617f364

> "focus on spending money strategically, even in a very small geography, to understand how much it takes to actually move that customer to an action"
- Jim Cobb on Entrepreneurs on Fire, 2026-10-21, at 12:21. Listen: https://verbatim.theartofservice.com/listen/95a4b1eaa53f7572

> "I try to always employ graduates because they have no fear. They have no experience. I don't want experience. I want people who haven't done something before"
- Cody Sanchez on BigDeal, 2026-10-26, at 3:23. Listen: https://verbatim.theartofservice.com/listen/2ded1a82fefadf34

> "We've done since then... About 3,500 experiments. And we built a perfected video risk understanding system"
- Mark Miller on Profiles in Risk, 2026-10-21, at 3:00. Listen: https://verbatim.theartofservice.com/listen/c42f19784b442cbb