# Ecommerce and retail: what operators said this week

Ecommerce operators on what is moving product.

Updated 2026-10-29. Source: https://verbatim.theartofservice.com/topics/ecommerce

> "We put in orders that are made to order a lot of the products. You're not committing to massive inventory"
- The Good Liver on Shopify Masters, 2026-10-27, at 10:37. Listen: https://verbatim.theartofservice.com/listen/ca2b740231de6550

> "The physical store is there to have customers come in, see the products in person, feel it, hold it in your hand, feel the real value"
- The Good Liver on Shopify Masters, 2026-10-27, at 11:57. Listen: https://verbatim.theartofservice.com/listen/1f3644a9b491be5a

> "he cut the value of unsold inventory from 437 million dollars to 78 million dollars"
- Tim Cook on Great Business Stories, 2026-10-28, at 7:48. Listen: https://verbatim.theartofservice.com/listen/7d7f503534b2460a

> "Number one thing I would do is take your best retail person in Europe and move them to America."
- Gary Vee on The GaryVee Audio Experience, 2026-10-23, at 26:48. Listen: https://verbatim.theartofservice.com/listen/e82ccca959b39f5d

> "we organized the inventory, sold it to our employees, sold it to our customers at a discount. We raised quite a bit of cash that way"
- Rich Ashton on Your Business Growth Podcast, 2026-10-27, at 5:09. Listen: https://verbatim.theartofservice.com/listen/9ff337abf85ddcce

> "Best place to start would be making sure that you as an organization have an updated record of every AI tool that's being deployed or used across the business. Again, it's effectively an AI inventory."
- Dan Sampson on Exploring Standards with Assent, 2026-10-21, at 7:55. Listen: https://verbatim.theartofservice.com/listen/d52709b98072d313

> "And we've had price spikes and then sharp decreases. But also there's a lot of inventory, or there was, on, we call them ducts, drilled but uncompleted wells. They gave operators an opportunity to put wells online, complete them."
- Ryan Pittman on Eversheds Sutherland - Legal Insights, 2026-10-29, at 6:21. Listen: https://verbatim.theartofservice.com/listen/9bce0023167306db

> "Agents add about 40% to the Amazon basket. I see that in my own life. My agent upsells me constantly."
- Devin Kunysz on The CPG Guys, 2026-10-21, at 24:57. Listen: https://verbatim.theartofservice.com/listen/9c4f84f0be8b4040

> "we're going to invent a product that sells for exactly $100. And this is actually a really good TikTok shop product because it has 70% gross margins, meeting our landed product cost is $30"
- Jordan West on The Unofficial TikTok Shop Podcast with Jordan West, 2026-10-24, at 0:48. Listen: https://verbatim.theartofservice.com/listen/0ae03f37f0910c4f

> "We were able to take that company from 70 million in revenue down to 60 million … up to five million operating profit… paid off 8.5 million of the debt in 18 months, just by doing things like collecting receivables or DC inventory."
- James Andersen on Buyers and Builders, 2026-10-21, at 13:17. Listen: https://verbatim.theartofservice.com/listen/e5e9277288e380e9

> "The cost is, what, 20 bucks on Amazon, price of a movie ticket, if that, and popcorn. And that's just kind of how I got a pretty good wide variety of books."
- Stony Grunow on Grow A Small Business Podcast, 2026-10-26, at 42:28. Listen: https://verbatim.theartofservice.com/listen/39770485d798af94

> "Give them a pre-visit agent that will pop up and they can ask questions like, what's the top three priorities in this store?"
- Devin Kunysz / Salesforce on The CPG Guys, 2026-10-21, at 11:21. Listen: https://verbatim.theartofservice.com/listen/148d02eee708030b