# Leadership and management: what operators said this week

Leadership decisions described by the people who made them.

Updated 2026-10-29. Source: https://verbatim.theartofservice.com/topics/leadership

> "65% of leaders are also saying that their business users always have to check the outcome of AI"
- Neda Nia on The CPG Guys, 2026-10-24, at 16:04. Listen: https://verbatim.theartofservice.com/listen/9eca6c963737395f

> "that's why most people should be using password managers… Bitwarden is what I use… 1Password… Apple passwords… KeyPass XC… Google password manager… Microsoft password manager"
- Mike Piper on The Long View, 2026-10-21, at 17:48. Listen: https://verbatim.theartofservice.com/listen/d7827e8ee717f8ae

> "once we've purchased for people, we've also got a project management service that can also manage that entire renovation process... and we've also got the property management side of it as well"
- Hadley Nightingale on Geared for Growth Property Investing Podcast, 2026-10-21, at 36:25. Listen: https://verbatim.theartofservice.com/listen/8ae45347ab42f772

> "but from my investment strategy, I have a property manager. So majority of the things that I do are through property management because I work a full time at the time I was also going to school full time"
- Lindsay Barrientos on BiggerPockets Real Estate Podcast, 2026-10-26, at 20:40. Listen: https://verbatim.theartofservice.com/listen/6b832ee509984a43

> "we went out and said, here's our leadership team. Here's our plan. Here's our vision. If you believe in it as much as we do, we would love to talk to you about partnering."
- Sean Taylor / Smith & Howard on The INSIDE Public Accounting Podcast, 2026-10-22, at 12:05. Listen: https://verbatim.theartofservice.com/listen/107c8f9f1cf3ec12

> "above 20,000 to 30,000 is when KiwiSaver fund managers tell me that people really engage with the product."
- Fraser Winare on The SME Stream, 2026-10-27, at 15:25. Listen: https://verbatim.theartofservice.com/listen/f53d7f5fd7fe5363

> "A lot of software packages, ours has it actually, has a change management cycle built into it."
- Jim Moran on The ISO Review Podcast, 2026-10-27, at 7:43. Listen: https://verbatim.theartofservice.com/listen/7b0190ecac808eb9

> "every woman should have her own person that represents her and you know like a business manager of their own"
- Rachel Zoe on Aspire with Emma Grede, 2026-10-27, at 1:06:21. Listen: https://verbatim.theartofservice.com/listen/1192a2f3253fef40

> "She advises to make sure there are clearly defined roles and assign ownership for strategy, project management, marketing, sales, etc."
- Rosie Holt on Best Business Podcast with Rosie Holt, 2026-10-21, at 14:47. Listen: https://verbatim.theartofservice.com/listen/1fb6915ee4e36d54

> "We can use summarization to make context manageable, but ideally we preserve the underlying authoritative information separately."
- Sowjanya Pandruju on Software Engineering Radio - the podcast for professional software developers, 2026-10-22, at 15:52. Listen: https://verbatim.theartofservice.com/listen/98331185f46eddba

> "As of Jan 1 I came off the Management Committee, I'm still on the Investment Committee, and I won't take new board seats as we sell companies."
- James Andersen on Buyers and Builders, 2026-10-21, at 48:51. Listen: https://verbatim.theartofservice.com/listen/52c104777eca65e3

> "I've invested in an online itinerary management tool, not cheap to employ sort of those sorts of things, but man, unbelievable time saver"
- Sarah Meikle on The SME Stream, 2026-10-27, at 57:25. Listen: https://verbatim.theartofservice.com/listen/98053dee6551b61b