# Business transformation: what operators said this week

Operators on changing how the business runs.

Updated 2026-10-29. Source: https://verbatim.theartofservice.com/topics/transformation

> "I was in there. And I tell you what, I reorganized that mail room. I wrote the instruction manual. And within three months, they actually did a restructure and I managed to get a job in the restructure as a media advisor."
- Sarah Meikle on The SME Stream, 2026-10-27, at 8:44. Listen: https://verbatim.theartofservice.com/listen/2cf0a5acf0f2d81f

> "We have out of the box agents that can be deployed in 30 to 90 days… not six to twelve months of digital transformation."
- Devin Kunysz on The CPG Guys, 2026-10-21, at 19:23. Listen: https://verbatim.theartofservice.com/listen/c1d43df19b7aeb40

> "companies need to progressively equip themselves with a team, a transformation team that will be able to connect technology, business, strategy, HR, finance, risk"
- Vincien Borchene on The So What from BCG, 2026-10-21, at 17:44. Listen: https://verbatim.theartofservice.com/listen/6f903682094201f4

> "And of course, you know, it's great for things like transcriptions and, you know, the efficiency and the productivity gains are there and they are real"
- James Thompson on Chanticleer, 2026-10-23, at 42:53. Listen: https://verbatim.theartofservice.com/listen/da9ebb532c73d931

> "basically you're saying, OK, a line cook must be paid $15 an hour. It's not an extraordinary amount of money, but it ensures that a business pursues the high road of more efficiency."
- Bhaskar Sankara on Odd Lots, 2026-10-22, at 18:40. Listen: https://verbatim.theartofservice.com/listen/a7dfc0017c65b5c2

> "We chose not to use operating partners because we don't want to micromanage the founder."
- James Andersen on Buyers and Builders, 2026-10-21, at 41:17. Listen: https://verbatim.theartofservice.com/listen/5584dfc22a7f34e7

> "If I'm going to grab that battery, and stuck it back in the lawnmower, and go cut lawn again, well, the most efficient, is to charge it to 80%."
- Wheat Pete on Podcasts - RealAgriculture, 2026-10-22, at 27:18. Listen: https://verbatim.theartofservice.com/listen/98e2c141854c5d28

> "When you strip away the 30 useless apps your team ignores and force everyone to operate through three perfectly optimized platforms. Confusion disappears."
- Paul Alex on The Level Up Podcast w/ Paul Alex, 2026-10-23, at 2:39. Listen: https://verbatim.theartofservice.com/listen/aa920db4dabb999f

> "you should be auditing the process, not the, not the results, right?"
- Doug Barbin on Security & GRC Decoded, 2026-10-23, at 13:33. Listen: https://verbatim.theartofservice.com/listen/272ac7fdc74c29eb

> "they need to keep their records of changes for five years. If they use A2LA as their accrediting body."
- Jim Moran on The ISO Review Podcast, 2026-10-27, at 8:59. Listen: https://verbatim.theartofservice.com/listen/c544c09b567f4ce3

> "if you realign military so that you're not building long-range capacities that need air power, which are very greenhouse gas intensive to move, then you can reduce operational emissions."
- Nita Crawford on Medicine and Science from The BMJ, 2026-10-24, at 6:35. Listen: https://verbatim.theartofservice.com/listen/209d153316b5027d

> "‘We built an AI operating system that has all the context… connects into the CRM… because everybody has the same tools, but they don’t have the data’"
- Leslie Silverman on Smart Agency Masterclass with Jason Swenk: Podcast for Digital Marketing Agencies, 2026-10-22, at 18:06. Listen: https://verbatim.theartofservice.com/listen/842fb8a482a4bce0