“I send a a a note called the it's a it's a plan. My last name called the right stuff that goes out to all of our employees on Tuesday mornings or Friday mornings. And when they replied, you know, when they reply to that email, it comes directly to me.”

Albert Wright · Healthcare Rap · CEO SPOTLIGHT SERIES: Albert Wright, WVU Health System (#538)

Play from 41:42
41:42

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What was described

Send a regular internal note called "the right stuff" to all employees on Tuesday or Friday mornings, with replies routed directly to the CEO for real-time conversation

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