“Compare where your hours go with where your revenue comes from… compare your inputs to your results and see where there's a mismatch”

“He gives his real nickname... the threats go away. The nickname is an identifying characteristic.”

“He micromanages people initially to infuse within them his vision of where he's taking Airbnb.”

“‘He does a lot of his activation in Slack… for Microsoft platform they can use Teams… meeting the users where they are.’”

“Carnegie also insisted on railroad-style cost accounting… His monthly reports carefully spread labor costs… tracked all raw material inputs and percentage of waste… competitors literally had no idea what was going on inside their own company.”