“If you can break the process into sub-processes, diagram them, study them, improvement, improve them. It's much easier to change a hundred things by one percent than to change one thing by a hundred percent.”

“Just break it down into like 15-minute increments or whatever and literally write down what you did in that time block.”

“I use it in a way that creates kind of processes that can be templated and then repeated and improved over time”

“You have to create different sub-processes in the security capabilities... you have to pay attention to some critical things at the beginning.”

“Chunking… breaking large amounts of information down into smaller chunks… you can take phone numbers and put them into the three, three, four format.”