“I challenged them, hey, if you can read a biology textbook and pass the advanced placement exam, getting a perfect grade, then you will have proven that you are reading that is encoding knowledge”

“At my house demonstrate to me getting a five on the AP exam, even on questions that I had made up that it couldn't possibly have seen”

“Our customers have given us higher customer service scores, higher ratings on the interactions, but we limit the tool to technical, fact-based order questions”

“Sometimes companies don't include the actual slide deck they're presenting, but that should be included as part of the materials as well. Keep it minimal and please don't read from the slides.”

“Essentially what you do is you complete these 15 questions and you get a score at the end of it. And that 63 that I mentioned is that average score”