Lon Harris · This Week in Startups · Justin Kan & Brian Chesky: The Rejections That Built Twitch and Airbnb | E2344
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Suggests using a $20-per-month contact-lookup service as an alternative to paid tools, but prefers GrokBot for free contact discovery
$20 per month
“If you plead your case with 20 different alternatives … that’s going to define the scope of the discovery as well. If your case is clearly focused on your strong case at the outset, then hopefully it’ll avoid overly expansive discovery.”
“Centrelink have their FISOs, the financial- Information service. Information service offices or FISOs. Great place for free advice, but they can give you advice and investments.”
“Our customers have given us higher customer service scores, higher ratings on the interactions, but we limit the tool to technical, fact-based order questions”
“One AI tool suggested metaphors I'd never use, and when I swapped them in, my followers messaged me, saying, that sounds so much more like you.”
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