Practical Founders Podcast · #217: His Hardest Lesson: Going Too Fast Was More Risky, Even With Funding - Shawn Boyer
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Built an integrated suite: applicant tracking system, automated onboarding, video interviewing, and I-9 processing to wrap around the marketplace
“We built APIs. We built integrations. We built automations. We leveraged custom API code... you went into Postman, hit pull, and you pulled a JSON file that was basically our entire compliance posture”
“So instead of buying a massive automation suite today, map out your entire fulfillment process on a physical whiteboard. Find the friction, smooth out the steps, and only purchase the software when the human volume completely maxes out.”
“We've done since then... About 3,500 experiments. And we built a perfected video risk understanding system”
“I did not feel confident in NetSuite. So, we decided to onboard Fulfill. Not only did it replace our spreadsheets with one system that tracks everything down to the zip code, but it scaled with us as we grew from two fulfillment centers to close to 10”
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