“If you can, you know, pre-prepare, read from, you know, a script or a note”

“When work comes in, the intake agent… preparer agent does the first draft… reviewer agent checks that draft… a person always approves before anything reaches the client.”

“It's the connection script… like a culinary chef… if somebody doesn't like the way they prepared their meal, it's devastating.”

“I’ve never done a pre-order before the book’s been finished before… I also, in that process, created the cover and title for book two… before I got the revision notes for one.”

“It took us four years before we could launch the product… we were very prepared when our time came.”