“Every message, every chat, every email is going to run by a human being... start with human in the loop”

“Human in the loop combination where you can combine human experience, customer orientation and empathy with the AI efficiency”

“Dashboard that automatically puts every incoming email and text in order… gives you kind of like this AI response… you can review it before you hit send”

“Autonomy has to be earned in stages ... human will stay in the loop, but the AI will also earn its ROI once you know where you can trust it”

“Authority comes down essentially to what decisions am I choosing as the human in the loop to make? What decisions am I giving to the agent to make? And what decisions can the AI agent never make?”