“I've invested in an online itinerary management tool, not cheap to employ sort of those sorts of things, but man, unbelievable time saver”

“Introduction of a new China central bank-type tool requiring banks to set aside cash with the Reserve Bank of India for some foreign exchange transactions”

“We built out an agent that lives inside of Microsoft Teams and allows all parts of our organization to access a centralized knowledge base and see live data from our ERP, our CRM, and other internal software tools”

“Online tools give overinflated price guides; agents may go along, then the market price is lower.”

“Overwhelmingly, they're software engineers, data scientists, product managers… we have a core centralized team for R&D, G&A, marketing, who we redeploy very fluidly across all of our businesses.”