Devin Kunysz · The CPG Guys · Salesforce's Devin Kunysz: CRM-Driven Consumer Goods Growth
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Observed that AI agents add roughly 40% to Amazon basket size
≈40% increase
“Shopify's AI Chat agent… answers questions about products, sizing, shipping, returns… it uses your catalog and your policies and your knowledge base.”
“I actually stole one of the ADU guys free plans… I want something roughly this size… they would come back with a quote on exactly that plan”
“‘a monitor actually observes in real time an action an agent is doing, it decides to block it… would have helped and prevented the actual incident’”
“You could add in new nodes from say, Google and Azure… then delete some of your Amazon nodes… everything kept working… there was no interruption whatsoever.”
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