“One of my most favorite things for client service is just using Otter transcripts, which we may migrate to zoom, getting so many insights around what clients are asking for sentiment of clients.”

“Set up an internal automation that has certain tags assigned to meetings and can pull out these transcripts and generate requirements”

“Run that transcript from that meeting through AI and have AI create the rough draft of what the new process is so everybody can read it”

“We are very careful with AI enhanced images because one, it's a misrepresentation of the property and it creates liability for us and for our client”

“If I've created a booklet for your team, it is going to look like a published book… PowerPoint will look like your internal design team created it.”