“Number two, lawyers need to educate members of the firm about the difference between traditional legal research using Westlaw and the use of generative artificial intelligence”
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Said on Bloomberg Law
“The interaction intelligence layer ... take in every touchpoint ... hold that memory and information so that when you deploy AI agents ... it can pull that information right away”
The AI in Business Podcast · What Shared Intelligence Really Fixes in Enterprise AI - with John McMullan of Observe.ai
Play from 19:13
19:13
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What was described
Built an interaction intelligence layer that sits between core systems (CRM, ERP, ticketing, billing) and AI agents, holding context and memory so AI can pull information instantly
Said nearby on the same subject
“‘We built an AI operating system that has all the context… connects into the CRM… because everybody has the same tools, but they don’t have the data’”
LS
Leslie Silverman
Smart Agency Masterclass with Jason Swenk: Podcast for Digital Marketing Agencies ·
“You can't load it to general and artificial intelligence that doesn't have sufficient confidentiality restrictions in it”
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Said on Bloomberg Law
“Trying to do some kind of open source thing ... make it readable for artificial intelligence and do some open source so people can work with their LLMs”
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Said on BTC Sessions
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