In The Blink of AI with Georgie Healy · The UI Was the Moat: Mirko Gropp, GM of Digital, Data and Technology at The Living Company
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Deployed a service bot (agentic AI) on Salesforce to answer student questions 24/7
“I start every class with what I call question role, which is a way to take attendance by having students answer the same question and typically these questions are low or no stakes.”
“Shopify's AI Chat agent… answers questions about products, sizing, shipping, returns… it uses your catalog and your policies and your knowledge base.”
“Student was like, okay, but the AI is wrong... professor wanted students to correct their own work using AI as the correct answers”
“If you get asked, say, two questions, one's a legal advice question, one's a commercial advice question, perhaps answer them as separate emails. One, so this is legal advice, this is privileged. And two, here's my answer to your commercial question.”
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