“I do love taking a highlighter and going, what is your issue? What is your rule? What is your conclusion? But you also need to see if you identified the issues correctly.”

“Issue out an interim use rule so that people know what is allowed today and understand that you're taking a look at things”

“I apply the, the, the no dickheads allowed rule to the NDA rule. Um, so I only work with people I like”

“Eric Anisich reached out… asked me if I want to do a Harvard Business Review article, which got published, got best of issue, has been reprinted internationally”

“I’d go through every fix a person made to an agent’s work… propose a rule… add each approved rule as a test using the original input and the accepted output.”