Tim League · How I Built This with Guy Raz · Alamo Drafthouse Cinema: Tim and Karrie League (2023)
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conducted a listening tour, visiting every Alamo location and apologizing personally
“Every seller… was writing it into our exclusive agreements… they were writing in addendums that Ryan will post property tours of our building on his personal YouTube and we will give you the building deal”
“Apologize in your mind… It will send healing energy to the other person. Thoughts travel. They reach.”
“CEOs do a six-month listening tour… travel to different plants, speak to customers, speak to mid-management, and speak to front-lines people.”
“If I'm in a new organization ... I would do a listening tour and just talk to people, how are you using AI? ... identify low hanging fruit.”
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