“Write down the five questions customers ask you most often. Then look at your website. Are those questions answered? Clearly somewhere a customer would actually see them?”

“Write down your five daily most important tasks at the beginning of the day”

“If you're not sure where to start on that clarity piece, a useful exercise is to pull up your five best clients right now... write down what they have in common.”

“If you get asked, say, two questions, one's a legal advice question, one's a commercial advice question, perhaps answer them as separate emails. One, so this is legal advice, this is privileged. And two, here's my answer to your commercial question.”

“Grab a notepad or a note on your phone, and for one week, write down every question a customer asks you, word for word if you can.”