Ryan Lozanis · Future Firm Accounting Podcast · Saying No Is How You Say Yes (To the Right Clients)
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Ask yourself to list your five best clients and write down common traits (industry, size, communication style, payment speed, hand-holding level, respect for advice)
5 best clients
“While you're at it, do the same exercise in reverse with your two or three most draining clients, and notice how often the same traits show up on both lists just flipped.”
“Write down the five questions customers ask you most often. Then look at your website. Are those questions answered? Clearly somewhere a customer would actually see them?”
“Ask happy customers for reviews. Join your industry association. Get involved locally. Ask suppliers and partners whether they'd be happy to list you on their website.”
“Write down your five daily most important tasks at the beginning of the day”
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