David Lee Kim · Smart Agency Masterclass with Jason Swenk: Podcast for Digital Marketing Agencies · How to Stop Being the Bottleneck in Your Own Agency with David Khim | Ep #933
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Hired people who could manage themselves and delegated outcomes instead of micromanaging
“Auto delegation functionality … instead of you taking all the responsibility, you can distribute it or you can delegate it to the managers … once you do that with a single click, it auto delegates”
“The temptation… is to reward people for outcomes… That is the death of radical innovation… So the performance management system we have directs people back towards the habits, not towards the outcomes.”
“I had 30 people and one manager was managing like four or five of them. And then I was directly managing, say, like 23, 24 people. The first thing I did was like, all right, what are some pods and figuring out like some areas I could put together who could own areas.”
“He micromanages people initially to infuse within them his vision of where he's taking Airbnb.”
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