Chip George · The GovCon Room · Episode 80: What Actually Gets Measured in a Federal Contact Center with Chip George
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deploy an AI agent that assists live agents by listening to calls and providing prompts and data in real time
“We provide an AI control plane that you run in your infrastructure to keep sovereign control over the agents operating in your infrastructure… you can institute runtime controls over the agent behavior”
“I get 60% of her time I can get back… AI agent that lives in her inbox… grab those emails and create the service tickets”
“Dylan wrote, I understand you are some sort of fleet of AI agents… and one of the agents wrote back, I am not a batch… but a single AI assistant, Anthropics Claude…”
“Collective Medical Technologies ... helps providers and payers take better care of their patients using real-time data and collaborative care planning tools”
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