“The YAM assets, assuming you are putting in 20% cash as the deposit, ours pay for itself at an 80% LVR. That's our guarantee to our clients.”
JH
Jack Henderson
Asset Rich with Jack Henderson ·
“We used to spend 80% of our time getting ready for the 20% of the time we were actually with our clients, that needs to flip. And 20% needs to be prep. 80% needs to be with the clients”
Mike Sullivan · Punk CX: Customer Experience Insights with Adrian Swinscoe · What a people first AI playbook looks like - Interview with Mike Sullivan and Vinay Gidwaney of OneDigital.
Play from 44:32
44:32
Audio streams from the publisher’s own feed. Verbatim does not host or copy it.
What was described
reallocate work time from 80% preparation /20% client interaction to 20% preparation /80% client interaction
80%; 20%; 20%; 80%
Said nearby on the same subject
“When work comes in, the intake agent… preparer agent does the first draft… reviewer agent checks that draft… a person always approves before anything reaches the client.”
GE
Greg Eisenberg
The Startup Ideas Podcast ·
“The 80/20 rule, which is, you know, 20% of your variants are going to drive 80% of the sales”
LB
Leon Bart-Williams
eCommerce Podcast ·
“That’s about my lab. I’ve had three million people from 80 different countries that I’ve had a chance to interact with over the last 29 years.”
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