“The AI allows it… a very engaging two-way conversation… if we have a good member experience, we have a higher retention rate of our members”
CP
Canadian Ski Patrol
The Moodle Podcast ·
Alan Chan · "The Cognitive Revolution" · Governing AI Agents: Alan Chan of GovAI on Monitoring, Agent IDs, Rogue Agents & Preparing for RSI
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Argued that the conversion rate from experiments to actual AI progress may be low, so raw experiment counts are a weak proxy
“The AI allows it… a very engaging two-way conversation… if we have a good member experience, we have a higher retention rate of our members”
“You need to have a very good look at their dealership experience, at the service center experience… otherwise you may end up with a brand that retreats back to its home market.”
“It may make sense to progress realize capital gains during your lifetime, particularly once you're retired and your taxable income is relatively low”
“Ship Fusion wanted to give operators a better way to understand how their fulfillment experience actually compares to the rest of the market. So they placed and audited hundreds of actual real life DTC orders”
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