Ashley Gross · Punk CX: Customer Experience Insights with Adrian Swinscoe · Measuring what matters in enterprise AI - Interview with Ashley Gross of The Alliance
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automated routine tasks after being denied maternity leave to free up time for childcare
“If there's some really tricky dexterity task that humans are excellent at… maybe don't spend a ton of time there… more promising thing is something very routine that takes up a huge amount of scientists and technicians time and it's easy to automate”
“Step one is the volume gate, the five times a day rule. List your weekly tasks… If something happens five or more times a day… automate it.”
“We offer maternity leave... we offer people 12 weeks and then we say, if you need to bring your baby in and you can still get your work done, do that”
“One account executive shared that automation's replaced about 20% of his old tasks, allowing him to talk 30% more customers in the same amount of time that he invested in his job before.”
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