“First, Robbins will seek to identify the person's most highly valued needs... Next, Robbins will identify the meaning the person associates with a possibility of taking steps toward change... Then, Robbins interrupts the old pattern of meaning or emotion and provides a new alternative that more effectively meets the needs of the individual or the group.”

“First question: can leadership see the complete status of every accident today? Second: can you identify every decision that was made and who made it and why? Third: could you easily produce every document associated with that accident?”

“I do love taking a highlighter and going, what is your issue? What is your rule? What is your conclusion? But you also need to see if you identified the issues correctly.”

“I do have a quiz. It identifies you as one or many of eight money types. ... those personalities can give you some insights around strengths and weaknesses.”

“You need to identify one or two people that can become leaders and teach them how to lead, have difficult conversations, give feedback, hold accountable”