“Install Shopify's solution. It's called the Knowledge Base App. It lets you actually see and edit the answers that AI platforms use about your store.”
“…using cloud code… listens to calls in real time… sends the question to a knowledge base… surfaces it on the screen with an accuracy metric”
Steven Walchek · Using AI at Work: AI in the Workplace & Generative AI for Business Leaders · How AI Security Helps Companies Adopt Generative AI Safely with Steven Walchek
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What was described
Created a “pocket sales engineer” app with Cloud Code that listens to live sales calls, detects technical questions, queries a knowledge base, and surfaces answers with an accuracy metric
Said nearby on the same subject
“I use the Cloud Desktop app, Cloud Code via the Cloud Desktop app. It's fantastic. Good job, Anthropic.”
“Shopify's AI Chat agent… answers questions about products, sizing, shipping, returns… it uses your catalog and your policies and your knowledge base.”
“If it's a fire sale… you might get nothing upfront… paid out over a period of time based on some metrics and some KPIs.”
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