“…using cloud code… listens to calls in real time… sends the question to a knowledge base… surfaces it on the screen with an accuracy metric”

Steven Walchek · Using AI at Work: AI in the Workplace & Generative AI for Business Leaders · How AI Security Helps Companies Adopt Generative AI Safely with Steven Walchek

Play from 39:46
39:46

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What was described

Created a “pocket sales engineer” app with Cloud Code that listens to live sales calls, detects technical questions, queries a knowledge base, and surfaces answers with an accuracy metric

Said nearby on the same subject

“Install Shopify's solution. It's called the Knowledge Base App. It lets you actually see and edit the answers that AI platforms use about your store.”
SH
Steve Hutt
eCommerce Fastlane: Shopify Growth Strategies - Where AI Efficiency Meets Human Connection ·
“I use the Cloud Desktop app, Cloud Code via the Cloud Desktop app. It's fantastic. Good job, Anthropic.”
PM
Peter Mattis
The Pragmatic Engineer ·
“Shopify's AI Chat agent… answers questions about products, sizing, shipping, returns… it uses your catalog and your policies and your knowledge base.”
SH
Steve Hutt
eCommerce Fastlane: Shopify Growth Strategies - Where AI Efficiency Meets Human Connection ·
“If it's a fire sale… you might get nothing upfront… paid out over a period of time based on some metrics and some KPIs.”
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