“I've always recommended that you follow the workflow and especially create a workflow map and to end from the time the customer calls till the money goes in the bank.”

“‘Vessels Value is a service we utilize, and they have an AIS tracking map… We’ve built a custom map on our own website…’”

“We’re set up as a broker-dealer, majority of deposits are actually held not in a bank's balance sheet, but actually in securities and money market funds that the customer owns”

“There is absolutely no reason why you can't get paid on the call… don't be afraid of taking deposits… taking the full money up front.”

“In the event of a breach, the first number to always call is the 1-800-BREACH… then the next thing is if there's money involved, to ring your bank's fraud team… then the third place would be to call us in the trust accounts department.”