“I’m a real believer of the power of why. Because when you explain to somebody why you're doing something, then when they make a decision, they'll make a more better informed decision.”

Women Who Move Nations - The Public Transport Podcast · Angie Doll - Managing Director, Rail Australia and New Zealand at Go-Ahead Group

Play from 35:55
35:55

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What was described

empowered staff to make decisions by always explaining the ‘why’ behind actions

Said nearby on the same subject

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Cody Garrett
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“I would call Jeanette’s manager and explain the call… I find that disturbing because it took 50 people behind Jeanette to make her look that successful… I would get a call and say your company’s amazing… I would ask who is your project manager? … I call Susie and her manager and say you did an amazing job.”
♫
Said on Entrepreneurs on Fire
Why it worked Share this moment
“Authority comes down essentially to what decisions am I choosing as the human in the loop to make? What decisions am I giving to the agent to make? And what decisions can the AI agent never make?”
MR
Melissa Ramey
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Why it worked Share this moment

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