“I would call Jeanette’s manager and explain the call… I find that disturbing because it took 50 people behind Jeanette to make her look that successful… I would get a call and say your company’s amazing… I would ask who is your project manager? … I call Susie and her manager and say you did an amazing job.”

“We would start getting more letters of praise than we would letters of complaint. So we would put that up on the wall, we would recognise people for praise.”

“Encouraged folks to do take incremental steps forward rather than trying to embark on the overall massive project”

“Rather than trying to find the needle in the haystack, just buy the whole haystack - buy and hold via Vanguard”

“We have a whatever the total percentage of payout is going to be. 30%… If your sales management team was better than your sales team, move a few points over towards the sales managers.”