“It doesn't have to be cash rewards, acknowledgement, pats on the back, announcements, promotions, any of that kind of activities. All give a subtle message to people about what is important.”

“Roger Appledorn takes the idea of cellophane and basically makes a bunch of new kinds of transparencies that you can print… improves the quality… helps create a lighter and lower cost version of the projector.”

“Two months after you bought it, 75% of the employees had been cut… cost efficiencies have been approximately 50% of our value creation.”

“I would bend him over my leg… lift his head and I would just cup and pat his back in different parts of his lungs.”

“They promoted it. They sold it at a premium price. They celebrated it with their employees and it spurred on more brand new innovations.”