The GovCon Room · Episode 80: What Actually Gets Measured in a Federal Contact Center with Chip George
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analyze ticket documentation, recorded calls, and FAQs to identify top call topics and create scripted guidance for agents
“If you go to the app store, you can look for an FAQ app that adds FAQ schema. I think there's one called Trusted Help Center. FAQ has a 5.0 rating. They do have a free plan.”
“AI will read it and identify where this document needs to go… I just open the document, put a barcode on top of it, and scan it”
“He created a tool called SSH Brute, stealing hundreds of thousands of records from telecom companies.”
“Running my calls through the sales call analyzer, which has been great because it gives me insights into the buyer. It gives me insights into my skill set. It also kind of preps the next call.”
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