“Sam made a really good point that you cannot hand your work over to agents unless it does two things: define what good looks like; prove that your system does what this good definition looks like.”

“I don't take meetings before 10. I don't take meetings after four. I don't take meetings on Fridays. Like I have, I have made it very hard to have meetings so that the meetings that I have, I like are really intentional.”

“To automate how you define your product definition, to migrate those over programmatically, to migrate over forms”

“Defining the role is easier before the employee starts… Resolving scope is easier before the contract is signed… Planning the project is easier before the crew's mobilized.”

“When work comes in, the intake agent… preparer agent does the first draft… reviewer agent checks that draft… a person always approves before anything reaches the client.”