“…when you're calling to confirm the bank details, you actually made the phone call out to a number that you know, not the number that's on the email…”

“Create a database to identify key vendor details, designated vendor contracts, designated communication information... verified and certified banking information”

“You need to be emailing your staff every day at least. … We've doubled and tripled the number of stand-up meetings where our entire staff gets together”

“In the event of a breach, the first number to always call is the 1-800-BREACH… then the next thing is if there's money involved, to ring your bank's fraud team… then the third place would be to call us in the trust accounts department.”

“I send a a a note called the it's a it's a plan. My last name called the right stuff that goes out to all of our employees on Tuesday mornings or Friday mornings. And when they replied, you know, when they reply to that email, it comes directly to me.”