“Every now and then, it'll be my own staff that says, 'hey, did you hear this just happened?' because the email hasn't come around yet”

“One person's official responsibility… can create a household cyber security checklist and put it in their own personal calendar to get an email notification once a year”

“I am subscribed to a hell of a lot of news services that conveniently send drop notifications to my phone while I'm asleep… I make sure at least two outlets are reporting this information.”

“Chunking… breaking large amounts of information down into smaller chunks… you can take phone numbers and put them into the three, three, four format.”

“We then immediately set about to identify that patient, aggregate prior encounter history, look for risk patterns, and surface that information to the provider”