“Our customers have given us higher customer service scores, higher ratings on the interactions, but we limit the tool to technical, fact-based order questions”
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Said on TBPN
“We did publish a report ... for Gen Z and millennial households, you could see 10, 12% increase in wealth”
The Long View · Spencer Look and Jack VanDerhei: The Assumptions That Can Put Your Retirement at Risk
Play from 22:37
22:37
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What was described
Ran a model that translates savers-match program enhancements (higher limits, higher match rates) into retirement-income adequacy for Gen Z and millennial households
10-12% increase in wealth for those cohorts
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“Higher rates for not terrible reasons… they’re going to cause pressure on rates… yields are higher, that increases your return”
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“Meta ads have a ghost rate of like 50 to 60%... If you use the landing page… higher intent, higher conversion.”
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