“When you charge even $5 for a return label, the return rate drops by nearly 15% because people start thinking twice before clicking add to cart”

The DTC Marketing Podcast with Fexingo: Direct-to-Consumer Brands, Shopify, and E-Commerce Growth · Why DTC Brands Are Killing Their Return Labels

Play from 1:22
1:22

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What was described

added a $5 fee for return labels for first-time buyers who didn’t opt for home try-ons

$5 fee; return rate dropped by ~15%

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