The Pro Serv Podcast: Grow, Scale, and Exit a Boutique Professional Services Firm · Scaling Is Subtraction: What the Founder Has to Stop Doing with Todd Rapp | Episode 275
Audio streams from the publisher’s own feed. Verbatim does not host or copy it.
Engaged a fractional CFO (Clifton, Larson, Allen) to calculate gross margin per employee and per client, revealing which clients are low-efficiency
“Even if you say eight to 12 times a month, you post, get you two qualified leads. If you doubled that, you could get four, which means you convert one, one client per month.”
“About 50% of our clients have engaged with that. That was great for CTS and great for our clients.”
“We moved on from 5% of our client relationships each year, selecting clients based on both revenue they generate and engagement level.”
“One of my most favorite things for client service is just using Otter transcripts, which we may migrate to zoom, getting so many insights around what clients are asking for sentiment of clients.”
The strongest new moments on your topics, in the speakers' own words. Free for three topics.
No card. No password. One-click unsubscribe.
Pro watches up to 25 names or phrases and emails you the morning after they are said.
See Pro, $29 a monthVerbatim quotes a short extract and links to the episode; the episode belongs to its publisher. Remove a show.