“Building the structure and the taxonomy and actually building out the journey framework at the different levels for the teams”

Neil Williams · This is Journey Management · Landscape the garden first: Journey Management at Cathay Pacific with Neil Williams

Play from 23:37
23:37

Audio streams from the publisher’s own feed. Verbatim does not host or copy it.

What was described

built a taxonomy and journey framework at multiple levels for teams to use as a starting point

Said nearby on the same subject

“Our Texas data literacy program and resource guide are strong starting points. They give agencies a framework they can use to build training”
NC
Neil Cook
CDO Magazine Podcast Series ·
Growth tactic Share this moment
“I set up one set of controls. I map it to multiple requirements… not geared to a particular framework.”
CU
Craig Unger
The AI in Business Podcast ·
Why it worked Share this moment
“Figure out what your retirement number is ... look at some of these ASFA, Comfortable Retirement Superbalances and use that as your starting point”
TC
Tahli Cavagnino
Australian Retirement Podcast ·
How they work Share this moment
“We like step premiums because it gives us flexibility… there’s no point locking in a level premium for $3 million of life cover”
SW
Stuart Weems
Investopoly ·

Moments like this, every Monday

The strongest new moments on your topics, in the speakers' own words. Free for three topics.

No card. No password. One-click unsubscribe.

Track a competitor?

Pro watches up to 25 names or phrases and emails you the morning after they are said.

See Pro, $29 a month

Verbatim quotes a short extract and links to the episode; the episode belongs to its publisher. Remove a show.