“Replace phone tag with three automated text messages… Only patients who haven't confirmed after that 48-hour message land on the front desk's call list. Instead of 35 blind calls, you're making three to five targeted ones.”

Grant Calloway · AI for Small Business · The Empty Chair Tax: Reduce Dental No-Shows with Three Texts

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What was described

Replace phone-tag with three automated text messages (Touch 1 7 days before, Touch 2 48 hours before asking for confirmation, Touch 3 the morning of with logistics) and only route patients who haven’t confirmed after Touch 2 to the front-desk call list

7 days, 48 hours, 3 texts, reduces blind calls from 35 to 3-5

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