Dhrubojyoti Das Deb · The AI in Business Podcast · Intelligent Operations at Enterprise Scale - with Dhrubojyoti Das Deb of JPMorganChase
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Limit the number of tools an analyst uses during an incident to a bare minimum of one to three, using a single tool to service multiple applications and marry data across them
1-3 tools per incident
“If the tools we created could serve multiple different end users across the SOC, across the IT, across network security and have the same data… we’d be in a better place.”
“Our customers have given us higher customer service scores, higher ratings on the interactions, but we limit the tool to technical, fact-based order questions”
“Claude downloaded every single model, every single tool we use, FFmpeg, all the Python scripts that it's using to do all the editing”
“We know that he used a few different AI tools, including this AI song generation service called Boomi.”
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