“When a customer needs a person, Avoca has 24-7 live transfers built in, so nothing's going to fall through the cracks.”

Corey Creekmore · Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast · How a $75M HVAC Company Generates Leads Across 7 Locations

Play from 5:52
5:52

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What was described

implemented Avoca platform to handle inbound calls, follow-ups, texts, web leads, dispatching and CSR coaching across all locations

30% increase in booking rates

Said nearby on the same subject

“We do have a centralized phone system now. We're working on centralizing dispatch as well for all locations.”
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“I post 900 pieces of content a day. On 10 platforms across 100 handles.”
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“We're embedding Galileo into the Workday platform, all over the Workday platform… turn Workday into a coach, turn Workday into an advisor.”
♫
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