Neil Williams · This is Journey Management · Landscape the garden first: Journey Management at Cathay Pacific with Neil Williams
Audio streams from the publisher’s own feed. Verbatim does not host or copy it.
Print journey maps, stick them on a wall, and review them with teams to show the map as a continuous process rather than a snapshot
“I don’t have a large-scale printer, so I’m sticking together Journey Maps with A3 pages… it makes a huge difference when you start to bring the map into the room”
“We work with them one-on-one… build a mind map of all their processes… then we find bottlenecks and automate them.”
“I would recommend everybody to print it out… have them printed on a wall and somewhere visible so that everyone knows… we can pick up the phone and ring that number.”
“Using ultrasound and taking your time to make sure you get the vessel with one stick and rather than flailing around...”
The strongest new moments on your topics, in the speakers' own words. Free for three topics.
No card. No password. One-click unsubscribe.
Pro watches up to 25 names or phrases and emails you the morning after they are said.
See Pro, $29 a monthVerbatim quotes a short extract and links to the episode; the episode belongs to its publisher. Remove a show.