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Sharon Blake
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“I have a guide that I give to my clients… an associate onboarding process… checklist of things to discuss… do we have patients? Do patients belong to doctors?”
Brian Hanks · Dental Practice Heroes · Think You’re Ready for an Associate? Look at These Numbers First
Play from 4:48
4:48
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What was described
uses an associate onboarding checklist that includes discussing patient ownership and schedule expectations
Said nearby on the same subject
“If I tell you to do a job and I control you, it is not fair for me to expect this ultimate ignition and ownership on your part.”
♫
Said on Thriving Minds with Alberto Zandi
“If there's a red flag, if the patient is fighting you on treatment, back off. ... patients who bring a magnifying mirror are scared and have unrealistic expectations.”
♫
Said on The Best Practices Show with Kirk Behrendt
“Use AI... eliminate low-value work and create capacity. With that capacity, check in with a team member, call the patient..., mentor your associate, recognize somebody doing great work...”
♫
Said on The Best Practices Show with Kirk Behrendt
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