“I have a guide that I give to my clients… an associate onboarding process… checklist of things to discuss… do we have patients? Do patients belong to doctors?”
BH
Brian Hanks
Dental Practice Heroes ·
The Best Practices Show with Kirk Behrendt · 1109: 4 Ways to Protect the Human Side of Dentistry in an AI World - Heather Crockett
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Use AI to eliminate low-value work, then spend the freed time checking in with team members, calling patients, mentoring associates, and giving specific appreciation
“I have a guide that I give to my clients… an associate onboarding process… checklist of things to discuss… do we have patients? Do patients belong to doctors?”
“He set up a team of AI agents to check the other AI agents' work and then check it again. Every day, as I was working on the case, it would just go and check everything I'd see.”
“Number two, lawyers need to educate members of the firm about the difference between traditional legal research using Westlaw and the use of generative artificial intelligence”
“Define three specific outcomes, not tasks that you want a team members to own.”
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