“Just mention. Tell them Alan Fu sent you. Yeah, just tell them Alan Fu sent you and then they'll look after you.”
♫
Said on Asset Rich with Jack Henderson
Harold Smith · Booked Out: A Podcast for Home Service Business Owners by Sure Shot Systems with Ben Desjardins · Fired, Then Asked Back as a Partner: 40 Years of Floors | Harold Smith, Smith Carpet & Tile
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sent thank-you cards to customers after a job is completed
“Just mention. Tell them Alan Fu sent you. Yeah, just tell them Alan Fu sent you and then they'll look after you.”
“We built a simple thank you page ... we made the offer for the surprise box with a button at checkout ... after they sign up ... we hit them with the upsell afterwards”
“Our CRM will send it out after technician checks out of the job.”
“They got on calls with 300 other customers and they've just completely nailed the content thing at this point because of that.”
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