“What is creating a job description and posting it on job boards? Like that's advertising. And then you have to go through an interview process, which is… sales”

“We started doing this work called Retention as a Service, which was documenting what people are doing today and then creating training and development plans”

“Jev is a router… as I have text, route to the right tool, and then if I can infer from the text, the job to do in the tool, I might as well infer that and route as far down the user journey as I can.”

“Approach your forecast… by product… laid out as clearly as possible with assumptions and then showing that as evidence to an auditor”

“I actually set up some evals and with post-processing, I was able to get Llama 3.2b to perform as well as Cloud Sonnet at summarizing locally the conversations that I was having.”