“We started doing this work called Retention as a Service, which was documenting what people are doing today and then creating training and development plans”

“Write it down… pick one responsibility that you're good at and give it to somebody else… create a training, a document, a video… the last time you ever do that thing”

“In my Pentagon work, I learned that when you launch a missile, you notify all the other countries, and they train their satellites on your missile launch, which is two reasons. One, they make sure that you did what you said, and second, they get to train their missile launch watcher.”

“Planning creates possibility. Whereas a feasibility determines what becomes reality… financial constraints… overwhelming to a developer”

“Document and don’t create… people spend a lot of money, time, and effort to miss 99% of the time.”