“Brian would give me these little tidbits. And I'd come out of class and say, Hey, did you know that if you sprinkle lemon juice on your tongue in the morning, if you're an introvert, you actually salivate more than extroverts do? They immediately got interested.”

“It took a lot, a lot of what we call persistent engagement, which is just a really nice way to say that we just nagged the hell out of everybody until they gave up and listened and did something different.”

“We have several of them set up for different teams. We have shared skills and shared context for people to use.”

“You have to be able to share the good, the bad, and the ugly… they don't like surprises. Sharing information early is important.”

“They get access to us via Voxer. And then we have a hub in Notion that we share with them. And then we're doing things in like four different platforms”